Today we want to talk to you about quality in our company.
Much has been written about quality in an absolute sense, often seen as the perception of the customer when asked to evaluate the reliability of a product or the competence in offering a service.
The definition of quality for Fandis
However, Fandis goes beyond the opinions of customers, partners and collaborators, taking care not only of the reliability of the individual product, but also of interpersonal relationships, a value that Fandis still considers essential for carrying out its business.
Behind these simple apparent considerations, there is a team made up of people, structures, systems and processes that involve considerable commitment and perseverance for a small/medium-sized company. In fact, if these concepts seem obvious, the fact of being able to model itself with respect to a global market, increasingly demanding from a technological and regulatory point of view, in order to pursue a level of quality up to expectations, is not so true, while keeping focused attention to the concept of “continuous improvement”.
Quality for 35 years
With an experience of 35 years, Fandis is based on a consolidated IT structure, in continuous transformation according to the needs and requirements of the stakeholders.
From the point of view of the product, Fandis implements all the controls required by current regulations and, where indicated, also by the customer’s requirements. All the batches coming in from the suppliers are analyzed and verified according to the American “Military Standard” selection process, by the Quality Control team before storage: each check involves an external analysis of the product, functionality, safety and documents, after which the registration of the lot available to the organization takes place. Through this selection tool, an initial check on the supply chain is implicitly implemented, promoting virtuous suppliers and supporting those less organized with a view to a shared growth culture. Incoming product controls are valid both for raw materials, semi-finished products and finally for distribution products.
Lean production & lean office
The production, like the back office, is conceived according to the “lean” philosophy (lean production & lean office) where if on the one hand you want to instill the culture of common sense, on the other hand it promotes the reduction of waste of material and process: each employee involved in the realization of the product is in fact responsible for the quality part. Furthermore, each manufacturing process is computerized and recorded in the management system, so that the front office is informed step by step on the development of the product requested by the customer. The end-of-line checks are carried out 100% in the external appearance, in electrical and mechanical safety, in order to guarantee the customer a reliable and durable product.
No less attention is paid to packaging than the controls described above: the preparation of products for the customer is managed according to the shipping standards and, in case of special needs, the logistics area always has a specific procedure available dedicated to the individual customer (pallet size, special packaging, customized labels, etc…).
CE regulations and ISO9001
Since Fandis is a company attentive to both technical and regulatory aspects, the back office is not excluded from providing a service that meets the needs of customers as much as possible, keeping up to date with the provisions of the EC and non-EC markets. In an increasingly articulated international network of commercial exchanges, Fandis has never shied away from obligations regarding the environment, safety and human health, establishing transparent relationships with its customers. It’s no coincidence that the organization’s processes and activity flows have been certified since 2000 (ISO9001: 1994), the starting year of a path that saw us gain the latest ISO 9001:2015 certificate, the consequence of having acquired over time the full awareness of responsibility towards the stakeholders, the territory and the environment that hosts us under the banner of continuous economic, political and cultural development.
Fandis product certifications
Let’s not forget that most of our products have an electrical or electronic component and each market has specific regulations, such as Canada and North America, or for outdoor applications, often subject to atmospheric adverse agents.
We grow the culture of quality
We have been collaborating with institutions and universities, promoting the entry of young undergraduates into the world of work and offering ourselves as an initial “gymnasium” in the perspective of mutual growth: there are many graduates who, following the fruitful experience lived in Fandis, were able to exploit their knowledge almost immediately, albeit in other areas.
This is the idea of Quality for Fandis, an idea widespread throughout the system, but with a single vital goal in mind: the customer and his satisfaction.